Customer support, directly from Ricky
Let’s get this sorted.
Whether you have a booking question, need help during an engagement or found something on the site that is not working, send me a note. A short explanation is enough to begin.
Your message comes directly to me. Start with what you know, and I will help you find the next step.
Before we meet
Need help with your booking?
Plans change, and links get missed. If you need to check or change something about the SME Scale Diagnostic, start with the link in your Calendly confirmation. If that does not solve it, email me with the name used for the booking and what you need.
For a payment question, include the booking reference or receipt. Please leave out payment card details and any account or security credentials.
View the diagnostic detailsWhile we work together
Something getting in the way?
Use our usual working channel whenever you can. If it is unavailable, email me and name the engagement in the subject line. I will help you get back on track.
You do not need to put sensitive business information in your first message. We can agree a safer way to share it when needed.
Using this site
Found something that does not work?
Thank you for flagging it. Send the page address and a short description of what happened. You can include your browser and device type if you know them, but that should not stop you from getting in touch.
If any part of the site makes it harder to book or find information, tell me what you were trying to do. I will help arrange another route where reasonably possible.
Start here
Tell me what happened.
You do not need to diagnose the problem or write a perfect explanation. Email is best when the issue needs detail. WhatsApp +60 14-226 8778 works well for a quick question. Read the privacy policy to understand how your message is handled.
Email Ricky